Leaders: the King and Queen
People don’t leave companies, they leave managers. This has become the mantra of the “great resign” as people decide they don’t need to...
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Role based provisioning
Role based provisioning is critical to a robust security practice and a great employee experience
Automating onboarding
Automating the new hire, job change and separation process are also critical to the employee and security journey
DESIGN
Customer Journeys are key to designing a portal and support experience people will love
Failing to fail with your portal initiative
Understanding what it takes to design a successful portal is the start of the journey
ITSM and Support Blogs
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