Time is TBD
|Virtual or On-Site Classes are Available
Innovating the Service Portal Custom Corporate Class
How would you like to build a service portal your customers will love? This course teaches all the basics you need to successfully launch or improve your portal which can be run inside your company.
Time & Location
Time is TBD
Virtual or On-Site Classes are Available
About the event
Phyllis Drucker takes you through through the innovative support journey, providing training on modern support channels, the role of the service portal and designing the service catalog. Along the way you'll learn how to define services, the service taxonomy and the project management, adoption and tool selection needed to design a fantastic portal experience. Corporate classes can be slightly tailored to address your challenges and pain points!
- Completion certificate issued with a passing grade on the unit quizzes.