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Phyllis Drucker

Speaker, Writer

Service Management Industry Leader

Lifetime Achievement Award Winner, HDI 2023



Keynote and professional speaker

Corporate event facilitator

SEO and website content

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Design a service portal your employees (or customers) will love!

This course trains its participants in all aspects of service portal and service catalog design, from defining services to digital design techniques and program management, including a focus on adoption planning.

Join Me At...
November 11-13
Universal Studios, FL
  • Monday: Innovating the Service Portal Workshop

  • Tuesday: Modernizing the Service Portal: Let the Humans Speak!

  • Wednesday: Panel Discussion: Improving Service Management in the Digital Age: Management Buy-In


Chess provides an excellent paradigm for teaching people about building high-performing teams. This keynote is an entertaining way of teaching people how to create diverse and effective teams that receive high participant ratings.

The King's Gambit: Lessons From Chess

Sample Presentations

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To drive eyes to a website, an organization needs content that can be picked up by search engines.
But great content takes time and many businesses don't have the skill sets needed to build the content.

As an experience website copy writer, Phyllis will provide your content:


  • Website landing pages

  • White papers

  • Reference guides 

  • Blogs

Explore Blogs
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Empower Your Growth by Adding Website
Content for Better SEO

Contact Phyllis

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M. 1.954.649.4770

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