Phyllis Drucker

Speaker, Writer

Service Management Industry Leader

Lifetime Achievement Award Winner, HDI 2023

Services:

Keynote and professional speaker

Corporate event facilitator

SEO and website content

Design a service portal your employees (or customers) will love!

This course trains its participants in all aspects of service portal and service catalog design, from defining services to digital design techniques and program management, including a focus on adoption planning.

Learn More, Register

Join Me At...

October 3-6
Baltimore Harbor, MD

Innovating the Service Portal Workshop
The King's Gambit: Building Diverse and Effective Teams
Innovating the Service Portal: Foundation for Team Success

November 11-13
Universal Studios, FL

Innovating the Service Portal Workshop
Modernizing the Service Portal: Let the Humans Speak!
Panel Discussion: Improving Service Management in the Digital Age: Management Buy-In

Chess provides an excellent paradigm for teaching people about building high-performing teams. This keynote is an entertaining way of teaching people how to create diverse and effective teams that receive high participant ratings.

The King's Gambit: Lessons From Chess

Hear Me Speak

Sample Presentations

To drive eyes to a website, an organization needs content that can be picked up by search engines.
But great content takes time and many businesses don't have the skill sets needed to build the content.

As an experience website copy writer, Phyllis will provide your content:

Website landing pages
White papers
Reference guides
Blogs

Explore Blogs

Empower Your Growth by Adding Website
Content for Better SEO

New: Pulling the IT Experience Together

New: Linking Experience Management & ITSM

Contact Phyllis

M. 1.954.649.4770

drucker.phyllis@gmail.com

Phyllis Drucker

Design a service portal your employees (or customers) will love! This course trains its participants in all aspects of service portal and service catalog design, from defining services to digital design techniques and program management, including a focus on adoption planning.

Join Me At...

October 3-6 Baltimore Harbor, MD

November 11-13 Universal Studios, FL

Chess provides an excellent paradigm for teaching people about building high-performing teams. This keynote is an entertaining way of teaching people how to create diverse and effective teams that receive high participant ratings.

The King's Gambit: Lessons From Chess

Sample Presentations

To drive eyes to a website, an organization needs content that can be picked up by search engines. But great content takes time and many businesses don't have the skill sets needed to build the content. As an experience website copy writer, Phyllis will provide your content:

Website landing pages

White papers

Reference guides

Blogs

​​

Explore Blogs

Empower Your Growth by Adding Website Content for Better SEO

Contact Phyllis

Subscribe Form

Design a service portal your employees (or customers) will love!

This course trains its participants in all aspects of service portal and service catalog design, from defining services to digital design techniques and program management, including a focus on adoption planning.

October 3-6
Baltimore Harbor, MD

November 11-13
Universal Studios, FL

To drive eyes to a website, an organization needs content that can be picked up by search engines.
But great content takes time and many businesses don't have the skill sets needed to build the content.

As an experience website copy writer, Phyllis will provide your content:

Empower Your Growth by Adding Website
Content for Better SEO