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Phyllis Drucker

Speaker, Writer

Service Management Industry Leader

Lifetime Achievement Award Winner, HDI 2023

 

Services:

Keynote and professional speaker

Corporate event facilitator

SEO and website content

Phyllis Drucker, Service Management Influencer
Innovating the Service Portal, a certification program
Design a service portal your employees (or customers) will love!

This course trains its participants in all aspects of service portal and service catalog design, from defining services to digital design techniques and program management, including a focus on adoption planning.

 

Upcoming Classes

  • Innovating the Service Portal, June 11-13 (virtual)
    Innovating the Service Portal, June 11-13 (virtual)
    Tue, Jun 11
    Virtual Instructor Led Session
    Jun 11, 2024, 9:00 AM EDT – Jun 13, 2024, 3:00 PM EDT
    Virtual Instructor Led Session
    Jun 11, 2024, 9:00 AM EDT – Jun 13, 2024, 3:00 PM EDT
    Virtual Instructor Led Session
    Create a service portal your customers and employees love! This virtual, instructor-led session is now open for registration. Students receive certification after passing all unit tests.
    Share
  • Innovating the Service Portal Custom Corporate Class
    Innovating the Service Portal Custom Corporate Class
    Time is TBD
    Virtual or On-Site Classes are Available
    Time is TBD
    Virtual or On-Site Classes are Available
    Time is TBD
    Virtual or On-Site Classes are Available
    How would you like to build a service portal your customers will love? This course teaches all the basics you need to successfully launch or improve your portal which can be run inside your company.
    Share
  • Innovating the Service Portal - September 11, 12, 13
    Innovating the Service Portal - September 11, 12, 13
    Mon, Sep 11
    Virtual link provided on payment
    Sep 11, 2023, 9:00 AM EDT – Sep 13, 2023, 4:30 PM EDT
    Virtual link provided on payment
    Sep 11, 2023, 9:00 AM EDT – Sep 13, 2023, 4:30 PM EDT
    Virtual link provided on payment
    How would you like to build a service portal your customers will love? This course teaches all the basics you need to be successful in launching or improving your portal. Introductory special: $750 (Discount available to ATOs)
    Share
Join Me...
Reimagining the Service Portal

ON DEMAND: This webinar, looked at the impact of AI and other emerging technologies on human-centered support design, focusing on the service portal. 

Join me on BrightTALK!

Next live event

November 17-21
Orlando - Sapphire Falls

Pending Acceptance:

Innovating the Service Portal Workshop

A one-day version of the class covering service portal design, humanized design techniques, and other tips & tricks for creating a service portal your customers will love! This session fills up early so register today!

Chess

Chess provides an excellent paradigm for teaching people about building high-performing teams. This keynote is an entertaining way of teaching people how to create diverse and effective teams that receive high participant ratings.

The King's Gambit: Lessons From Chess

Sample Presentations

Hear Phyllis Drucker Speak at the Service Management World Conference
The ITSM Podcast, live
Phyllis Drucker, itSMF Spain keynote
Embossed Paper

To drive eyes to a website, an organization needs content that can be picked up by search engines.
But great content takes time and many businesses don't have the skill sets needed to build the content.

As an experience website copy writer, Phyllis will provide your content:

 

  • Website landing pages

  • White papers

  • Reference guides 

  • Blogs


Explore Blogs
Service Management blogs on Support World
Service Management blogs on IT Chronicles
More blogs on Service Management, for ITSM Tools
Mobile Phone

Empower Your Growth by Adding Website
Content for Better SEO

it's easy to be great!

Contact Phyllis

About Phyllis Drucker

M. 1.954.649.4770

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