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Phyllis Drucker

Speaker, Writer

Service Management Industry Leader

Lifetime Achievement Award Winner, HDI 2023

 

Services:

Keynote and professional speaker

Corporate event facilitator

SEO and website content

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Design a service portal your employees (or customers) will love!

This course trains its participants in all aspects of service portal and service catalog design, from defining services to digital design techniques and program management, including a focus on adoption planning.

 

Upcoming Classes

  • Innovating the Service Portal June 11-3, 2024 9 am - 3 pm daily
    Innovating the Service Portal June 11-3, 2024 9 am - 3 pm daily
    Tue, Jun 11
    Virtual Instructor Led Session
    Jun 11, 2024, 9:00 AM EDT – Jun 13, 2024, 3:00 PM EDT
    Virtual Instructor Led Session
    Jun 11, 2024, 9:00 AM EDT – Jun 13, 2024, 3:00 PM EDT
    Virtual Instructor Led Session
    Create a service portal your customers and employees love! This virtual, instructor-led session is now open for registration. Students receive certification after passing all unit tests.
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  • Innovating the Service Portal Custom Corporate Class
    Innovating the Service Portal Custom Corporate Class
    Time is TBD
    Virtual or On-Site Classes are Available
    Time is TBD
    Virtual or On-Site Classes are Available
    Time is TBD
    Virtual or On-Site Classes are Available
    How would you like to build a service portal your customers will love? This course teaches all the basics you need to successfully launch or improve your portal which can be run inside your company.
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Join Me At...

Monday, April 28: Innovating the Service Portal Workshop

A one-day version of the class, covering service portal design, humanized design techniques and other tips & tricks for creating a service portal your customers will love! This session sold out in November at Service Management World, so register today!

Chess

Chess provides an excellent paradigm for teaching people about building high-performing teams. This keynote is an entertaining way of teaching people how to create diverse and effective teams that receive high participant ratings.

The King's Gambit: Lessons From Chess

Sample Presentations

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To drive eyes to a website, an organization needs content that can be picked up by search engines.
But great content takes time and many businesses don't have the skill sets needed to build the content.

As an experience website copy writer, Phyllis will provide your content:

 

  • Website landing pages

  • White papers

  • Reference guides 

  • Blogs


Explore Blogs
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Empower Your Growth by Adding Website
Content for Better SEO

Contact Phyllis

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M. 1.954.649.4770

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