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Phyllis Drucker

Speaker, Writer

Service Management Industry Leader

Lifetime Achievement Award Winner, HDI 2023

 

Services:

Keynote and professional speaker

Corporate event facilitator

SEO and website content

Phyllis Drucker, Service Management Influencer
Innovating the Service Portal, a certification program
Design a service portal your employees (or customers) will love!

This course trains its participants in all aspects of service portal and service catalog design, from defining services to digital design techniques and program management, including a focus on adoption planning.
 
Join Me On Demand
Reimagining the Service Portal
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The Service Portal Reimagined: The impact of AI and other emerging technologies on human-centered support design, focusing on the service portal. 

Listen on BrightTALK!

AI Spells Operational Excellence: Ways AI can be used to improve daily operations for business personnel and IT.

Listen on BrightTALK!

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My Latest Presentation
Next live event
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Getting Started With An Innovative Service Portal

Visit the Service Catalog Resource Page to download slides from this session and for access to other resources.

Chess

Chess provides an excellent paradigm for teaching people about building high-performing teams. This keynote is an entertaining way of teaching people how to create diverse and effective teams that receive high participant ratings.

The King's Gambit: Lessons From Chess

Sample Presentations

Hear Phyllis Drucker Speak at the Service Management World Conference
The ITSM Podcast, live
Phyllis Drucker, itSMF Spain keynote
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To drive eyes to a website, an organization needs content that can be picked up by search engines.
But great content takes time and many businesses don't have the skill sets needed to build the content.

As an experience website copy writer, Phyllis will provide your content:

 

  • Website landing pages

  • White papers

  • Reference guides 

  • Blogs


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Explore Blogs
Service Management blogs on Support World
Service Management blogs on IT Chronicles
More blogs on Service Management, for ITSM Tools
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Empower Your Growth by Adding Website
Content for Better SEO

it's easy to be great!

Contact Phyllis

About Phyllis Drucker

M. 1.954.649.4770

drucker.phyllis@gmail.com

Privacy Policy: I won't sell or use your contact information for purposes other than our communications.

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